About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 40 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

    Learn More
  • Peer Assistance Leadership

    Peer Assistance Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

    Learn More
  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

    Learn More
  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

    Learn More
  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

    Learn More
  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

    Learn More

Job Opportunities

Full & Part Time Intake and Referral Counselors: AWP

Intake & Referral Counselor


Division:                    Employee Assistance Programs

Department:            Intake & Referral

Supervisor:               Director of Client Services

Classification:          Non-exempt/Part Time & Full Time/Hourly




A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:


            •           Employee Assistance Programs

            •           Crisis intervention

            •           Chemical dependency

            •           Macintosh computer operation

            •           TDD device from communicating with the deaf



Under the general supervision of the Director of Client Services, the Intake & Referral Counselor will be responsible for the following:


Client Services

Initial telephone assessment for all clients including following up with clients when necessary

Provide community resources to clients

Assign clients to counselor/affiliate for an assessment

Schedule client appointments

Return calls to mental health professionals

Deliver crisis counseling over the phone when appropriate

Assist clients with additional referrals when necessary

Maintain appropriate client records

Maintain an up-to-date community resource database

Update the abbreviation list for Austin area contracts

Aid in retrieving answering service messages

Take messages for counselors when necessary

Call community resources for additional information

Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.

Aid in developing new organizational systems for I & R and clinical staff.

Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases. 


Special Projects

Provide community resource/affiliate information for establishing new contracts

Work with other departments to improve EAP services.


Skill Development

Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues. 

Attend in-service trainings and workshops to enhance clinical skills.

 Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

Email resume

Bilingual Facilitator/Case Manager: CLFC

Facilitator/Case Manager


Division:                    Youth Advocacy

Department:             CLFC

Supervisor:               Program Director/Facilitator

Classification:          Non-Exempt/Full-time/Salary


Bachelor’s degree in social services preferred or one year of full time employment in a related field can be substituted for 30 college hours. Two years experience in working with high-risk /minority youth and families. Experience in the provision of substance abuse prevention services and/or working knowledge of core prevention principals, e.g. risk and protective factors.  Experience in leading/facilitating didactic and interactive groups of youth and adults. Strong organizational and coordinating skills with the ability to self-manage, prioritize and carry out requests in a timely and efficient manner; effective written and oral communications skills; and good listening skills.  Reliable transportation and willingness to use personal vehicle in the performance of duties.  Ability and willingness to work an irregular schedule, e.g. Bilingual in Spanish/English strongly preferred.



Under the supervision and direction of the Program Director, the facilitator/case manager is responsible for the following:


Coordinative: Help organizing, planning and coordinating the activities for program to ensure that contract objectives are met. The co-facilitator will establish contacts and referral sources and promote the program within the target area to ensure the consistent flow of program participants.  Will coordinate with other service providers, schools, area churches, community members to establish and enhance networking relationships and ensure continuity of services to the target of population.  Will maintain a data collection system to ensure compliance with contractual documentation and reporting requirements.


Direct Service: Co-facilitates educational/skills building sessions to youth and adults using the scientific based curriculum on a scheduled basis. Provides presentations to community regarding program services as needed. Will conduct outreach in the target community to enroll and/or motivate referrals to participate in the program. Assists in preparation and clean-up when program activities are conducted. Assists in conducting alternative activities and transportation of participants and family members.  Performs other duties as assigned.


Computer:  Knowledge of computer software (Claris Works, FileMaker, etc.) to access information and produce mailing lists and special reports as requested.  Assists with mailing, collection and data entry of all evaluation instruments


Skill Development: Participates in training sessions, conferences, staff meetings and other professional development activities deemed appropriate and/or mandatory.


Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol


This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.


Email resume

Accounting Director: Workers Assistance Program, Inc.

Accounting Director



Division:  Operations/Administration

Department:              Accounting

Supervisor:  Chief Operating Officer

Classification:  Exempt/Full-time/Salaried



Bachelor’s degree in accounting or business administration with four years progressively responsible experience in accounting, of which two years were in a supervisory capacity.  Two years of additional work experience may be substituted for one year of education. Experience with nonprofit organizations required.  Must have knowledge of general accounting practices, procedures, and audits; budgeting and reporting; application of data processing; and the maintenance of accounting records and financial administration.  Requires ability to plan, coordinate, and direct complex financial operations; ability to perform complex calculations and analysis; revise and install accounting systems and procedures; ability to work with detail; and interpret and apply appropriate laws and regulations.  This position also requires handle multiple tasks simultaneously, ability to communicate effectively orally and in writing, manage department, and supervise staff.  Experience required in accounting Software, computer operations, and Excel (or similar) spreadsheet applications. 



Under the general direction of the CEO, the Accounting Director will be responsible for the following areas:


General Administration/Financial Accounting:  Responsible for ensuring all accounting and budgeting functions are carried out in a timely manner using general accounting principles and in compliance with all state and federal regulations.  Develop and implement the Accounting Department’s goals, projects, policies, procedures, methods, and controls; implement procedures to ensure compliance with state and federal regulations; develop and maintain internal audit control systems; and develop and administer the cash management program.  Coordinate with other departments concerning short- and long-range fiscal needs and plans; prepare management reports as requested; review financial statements monthly with CEO and Controller; respond to requests for information.   Supervise daily accounting operations especially the coding, verifying of payroll and cash disbursements. Directs the general accounting activities including maintenance of general ledgers and oversight of all accounts payable and receivable. Coordinates annual independent audit and responds to all audit findings.  Prepares quarterly report for Board of Directors.


Grant Management:  Monitor ongoing expenses to ensure compliance with funding agency guidelines and financial reporting requirements. Ensures that all grant reports are accurate and filed timely.  Final review or preparation of annual close-out reports.  Prepare and submit all budget amendments to all appropriate agencies. Ensures all required documentation is maintained. 


Budget Management:  Develop and monitor budgets for all departments. Prepare annual operating plan and continuation budgets for all grants.  Oversee budget analysis and projections.  Oversee management of sub grantees and/or contractor payments.  Prepare budgets for new contracts/special projects.  Provides data, reports, and other information to assist in the preparation of the annual budgets; forecasts revenues, expenditures, and year-end balances.


Analysis:  Assembles and analyzes financial data to prepare the organization’s budgets, operating highlights, and accounts receivable.  Prepares/coordinates budget analysis and periodic status reports. Consults with other departments on strategies, pricing, etc., to assist in achieving division financial goals.


Supervision:  Provide assistance, oversight and leadership to employees in the Accounting Department. Review and document employee job performance.  Initiate hiring and disciplinary action as needed. Recommend staffing changes as needed. Communicate openly and timely with staff and management.  Monitor compliance with company policies.  Conduct performance reviews as needed or required.


Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

Email resume

Contact Us


    Visit Us

    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    Moore, Oklahoma

    1901 N. Moore Ave., Suite 14
    Moore, Oklahoma 73160


    Reach Us

    Phone 512-343-9595

    Toll Free 877-CTS-1533

    Toll Free 800-522-0550

    Fax 512-338-0939


    Email Us


    like us on facebook