About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 40 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

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  • Peer Assistance Leadership

    Peer Assistance Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

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  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

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  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

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  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

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  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

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Job Opportunities

Development Manager: WAP

Development Manager

 

Division:                    Operations/Administration

Department:              A-RFP Team

Supervisor:               QI/ A-RFP Director

Classification:           Exempt/Full-time/Salaried

 

Qualifications/Requirements

Bachelorʼs degree from accredited university and 2 years of professional experience in the fields of Business Management, Marketing, Communications, or English is preferred. Additional work experience may be substituted for education. Exceptional skills in written and verbal communication. Strong research and organizational skills are required. Candidates should have background, experience, or knowledge in some or all of the following areas:

 

  • High attention to detail and reading comprehension
  • Proposal Writing in a clear and consistent format to answer each RFI/RFP question
  • Demonstrated ability to work on a team
  • Grant/RFP compliance
  • Understands project deadlines and meets expectations
  • Knowledge of Austin’s donor community, including foundations, corporations and the social community
  • Understanding of design programs and proper use of social media on behalf of the company

 

Duties/Responsibilities

Under the supervision of the A-RFP Director, the Development Manager will provide direct support to the administrative team and other departments as necessary (i.e. phone coverage and office project completion). In addition, this position is primarily responsible for the following:

 

Proposal/Grant Writing & Compliance

  • Manage the proposal process from beginning to end to ensure timely submission; identify key stakeholders, set, monitor & enforce timeline and deadlines for all involved
  • Write text, proofread and edit copies and drafts to detect errors, punctuation and syntax 
  • Ensure all timelines include review and approval by appropriate stakeholders
  • Enhance visual presentation by creating graphics and adding photos to illustrate the proposal
  • Prepares RFP’s by determining concept; gathering and formatting information with proper branding elements
  • Evaluate RFP process and make suggestions for improvements
  • Prepare applications for various funding sources
  • Responsible for compilation of data as required for RFP’s
  • Coordinates simultaneous bids and completes proposal processes within defined turnaround times
  • Track pending grant proposal development and grant activities

 

Fundraising/Marketing

  • Schedule and attend meetings and fundraising events
  • Establish and maintain partnerships and good relations with foundations, government and private funders as well as non-traditional sources
  • Expand fundraising support, including identifying donor prospects and enhancing donor cultivation
  • Responsible for initiatives ie. Amplify Austin; preparation and recruiting for WAP participation at fundraising/networking events
  • Represent WAP to community through public speaking and attend any pre-bid and Finalist events whenever appropriate
  • Create and update content for marketing collateral, social media, newsletters and other fundraising campaigns
  • Maintain and update WAP websites, at minimum, on a monthly basis with newsworthy items and photos emphasizing WAP programs

 

Research and Development

  • Actively find funding sources for various existing and future programs at WAP
  • Review application guidelines to ensure all criteria can be met
  • Continually research federal, state and local funding opportunities most suitable for WAP stated priorities, services and programs
  • Be prepared to discuss response strategy, drafting, editing and writing in a consistent way
  • Responsible for maintaining the most up-to-date information library and resources in database for AWP and Grant programs
  • Maintain and oversee calendar for new and renewal grant and RFP submissions.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Consistently communicate with internal stakeholders per email protocol

Email resume

Development Manager:

Email resume

PT Bilingual Case Manager: Youth Advocacy

Case Manager

 

Division:                     Youth Advocacy

Department:              Independent Case Management Services (ICMS)

Supervisor:                Director of ICMS

Classification:            Non-exempt/Part time/Hourly

 

 

Qualifications/Requirements

Bachelor’s or Master’s degree in social work, psychology, or other behavioral/social science and two years experience working with high-risk youth and families and/or providing case management services. Bilingual in English/Spanish. Candidates should be flexible, client-oriented, and knowledgeable about Austin/Travis County communities. 

Recognize the importance of social networks, family, and broader systems in working with clients.  Candidates must have the ability to work independently, prioritize work responsibilities, and have strong organization abilities. Candidates should have reliable transportation, auto insurance and ability/willingness to use personal vehicle in the performance of job duties. Must be proficient in using computer software.

 

Duties/Responsibilities

 

Case Management

Conduct assessment and service coordination for assigned clients and families. 

Work with clients and families to identify goals, resources and needs and to develop service plan for each assigned case.  Conduct home, school and agency visits.

Provide information and referrals to clients, link clients to appropriate agencies and resources, provide client advocacy in a variety of settings, and monitor service provision.  

Appropriately assist clients with basic needs and provide advocacy when needed.

Provide direct services, which may include coaching, training, or other activities necessary for client engagement and positive outcomes.  Evaluate client participation and progress and conduct discharge planning.  Coordinate efforts with other service providers, schools, juvenile probation, and community agencies to help clients and families meet identified goals. Document client service activity and comply with all reporting requirements.  

 

Misc:

Meet or exceed contract or deliverable objectives. Responsible for personal critical/quantified performance measures. Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned. Respond to customer request & complaints in a timely manner and document service provided. Provide timely response to customer requests. Consistently communicate with internal stakeholders per email protocol

 

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

Email resume

Intake & Referral: AWP

Qualifications/Requirements

A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:

 

            •           Employee Assistance Programs

            •           Crisis intervention

            •           Chemical dependency

            •           Macintosh computer operation

            •           TDD device from communicating with the deaf

 

Duties/Responsibilities

Under the general supervision of the Director of Client Services, the Intake & Referral Counselor will be responsible for the following:

 

Client Services:  

Initial telephone assessment for all clients including following up with clients when necessary 

Provide community resources to clients 

Assign clients to counselor/affiliate for an assessment

Schedule client appointments 

Return calls to mental health professionals

Deliver crisis counseling over the phone when appropriate 

Assist clients with additional referrals when necessary

Maintain appropriate client records

Maintain an up-to-date community resource database

Update the abbreviation list for Austin area contracts

Aid in retrieving answering service messages

Take messages for counselors when necessary

Call community resources for additional information

Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.

Aid in developing new organizational systems for I & R and clinical staff.

Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases.  

 

Special Projects:  

Provide community resource/affiliate information for establishing new contracts

Work with other departments to improve EAP services.

 

Skill Development:  

Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues.  

Attend in-service trainings and workshops to enhance clinical skills.

 

Misc:Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

Physical Demands:

Ability to climb stairs

Ability to stay stationed at a desk for long periods of time

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

Email resume

Account Specialist: Alliance Work Partners

Qualifications/Requirements

Bachelor’s degree from an accredited university in the areas of human services, business administration or related field, with one to three years experience in the customer service or Employee Assistance Program field preferred.  A demonstrated ability to present to an audience, self-manage, prioritize and carry out tasks in a timely and efficient manner, be organized and detail oriented is a requirement. Must be able to work effectively with professionals, employers, community resources, team members, and other departments. Must demonstrate ability to analyze and organize data and projects, manage multiple priorities and accounts simultaneously, and communicate effectively orally and in writing. Background, experience, or knowledge in some or all of the following areas: management, employee relations, employee assistance programs, marketing, training and professional development, and Macintosh (preferred) or PC computer operation. Must have general knowledge of office management practices and procedures. Must have reliable transportation, a valid Driver’s License and auto insurance, and be willing to travel extensively.

 

Responsibilities:

Under the direction of the Director of AWP Account Services, employee will be responsible for the following:

 Account Management:

 

  • Confer with Customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
  • Contact customers to respond to inquires or notify them of status results and any planned adjustments.
  • Participate as a member of the Account Management team under the team leadership of the Activity Lead
  • Perform/ensure regularly scheduled account contacts and follow up as needed for Tier 3, small Tier 2 and small Tier 1 accounts.
  •     Meet or exceed sales objectives per assigned sales channel(s) (group goal).
  • Ensure timely documentation of contacts in database.
  • Consistently communicate with internal stakeholders.
  • Respond to customer requests & complaints.

•                Document service provided.

•                Use customer complaint process/database to handle complaints.

•                Respond in a timely manner to needs and issues.

  • Establish and maintain excellent customer service and public relations.
  • Deliver timely communication to appropriate staff regarding proposal opportunities.
  • Coordinate with Business Development regarding pricing and language of contracts.

•                Implement new accounts (Program Implementation)

•                Establish point of contact

  • Secure fully executed contract

•                Review existing EAP policy or establish EAP policy including confidentiality

•                Ensure timely delivery of employee EAP materials

•                Ensure all essential contract information is entered in database

•       Maintain current accounts/account retention (Program Maintenance)

•       Handle initial contacts from customers and provide assistance

•       Ensure contact list up-to-date and database is continually updated

•       Document and resolve customer complaints in coordination with other departments

•       Handle phone contacts and provide customer assistance

  • Identify program marketing needs and develop tools for customer
  • Follow up and communicate with external stakeholders regarding procedural referrals as needed
  • Communicate consistently with internal stakeholders, including Intake and Referral, Client Services, Network Management, and other departments as necessary
  • Takes on new accounts that are less than 100
  • Handles procedural referral follow-up surveys
  • Coordinate Safe Ride Reimbursements
  • Health fair preparation for Account Management team
  • HUB reports
  • Customer Service Report / Utilization Reports
  • Provide customer service
  • Coordinate newsletter content
  • iContact management
  • Filing
  • Provide in-office coverage for AM team
  • Handle promotional materials- sending, tracking, inventory
  • Proposal entry into WAPIS
  • Training Utilization reports
  • Consult regarding drug-free workplace policy
  • Inquire about any other customer needs
  • Maintain current accounts (Program Maintenance)
  • Provide timely response to customer requests
  • Handle phone contacts and provide customer assistance
  • Consistently communicate with internal stakeholders per email protocol
  • Uphold Individual/Team performance standards
  • Customer start-up meetings
  • EAP Orientation
  • Open Enrollment Presentations
  • EAP Training

Note: This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned. 

Email resume

Bilingual Facilitator/Case Manager: CLFC

Facilitator/Case Manager

 

Division:                    Youth Advocacy

Department:             CLFC

Supervisor:               Program Director/Facilitator

Classification:          Non-Exempt/Full-time/Salary

Qualifications/Requirements

Bachelor’s degree in social services preferred or one year of full time employment in a related field can be substituted for 30 college hours. Two years experience in working with high-risk /minority youth and families. Experience in the provision of substance abuse prevention services and/or working knowledge of core prevention principals, e.g. risk and protective factors.  Experience in leading/facilitating didactic and interactive groups of youth and adults. Strong organizational and coordinating skills with the ability to self-manage, prioritize and carry out requests in a timely and efficient manner; effective written and oral communications skills; and good listening skills.  Reliable transportation and willingness to use personal vehicle in the performance of duties.  Ability and willingness to work an irregular schedule, e.g. Bilingual in Spanish/English strongly preferred.

 

Duties/Responsibilities

Under the supervision and direction of the Program Director, the facilitator/case manager is responsible for the following:

 

Coordinative: Help organizing, planning and coordinating the activities for program to ensure that contract objectives are met. The co-facilitator will establish contacts and referral sources and promote the program within the target area to ensure the consistent flow of program participants.  Will coordinate with other service providers, schools, area churches, community members to establish and enhance networking relationships and ensure continuity of services to the target of population.  Will maintain a data collection system to ensure compliance with contractual documentation and reporting requirements.

 

Direct Service: Co-facilitates educational/skills building sessions to youth and adults using the scientific based curriculum on a scheduled basis. Provides presentations to community regarding program services as needed. Will conduct outreach in the target community to enroll and/or motivate referrals to participate in the program. Assists in preparation and clean-up when program activities are conducted. Assists in conducting alternative activities and transportation of participants and family members.  Performs other duties as assigned.

 

Computer:  Knowledge of computer software (Claris Works, FileMaker, etc.) to access information and produce mailing lists and special reports as requested.  Assists with mailing, collection and data entry of all evaluation instruments

 

Skill Development: Participates in training sessions, conferences, staff meetings and other professional development activities deemed appropriate and/or mandatory.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

 

Email resume

Contact Us

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    Visit Us

    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    Moore, Oklahoma

    1901 N. Moore Ave., Suite 14
    Moore, Oklahoma 73160

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    Reach Us

    Phone 512-343-9595

    Toll Free 877-CTS-1533

    Toll Free 800-522-0550

    Fax 512-338-0939

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    Email Us

    mholt@workersassistance.com

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