About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 40 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

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  • Peer Assistance Leadership

    Peer Assistance Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

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  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

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  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

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  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

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  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

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Job Opportunities

PT Bilingual Case Manager: Youth Advocacy

Workers Assistance Program is currently seeking a part-time case manager to work within our Independent Case Management Service (ICMS) program. The ICMS program, part of the Youth Advocacy division, serves youth currently involved with Travis County Juvenile Probation and their families. This position is mostly remote from the office, and time is spent out in the field visiting clients at their homes and schools.

Case managers work with youth and caregivers who face multiple challenges and require support to meet those challenges. ICMS case managers assist youth and their family members through service coordination, advocacy, coaching, and resources linkages.

Case management responsibilities include conducting client and family assessments; working with clients to set goals and develop service plans; referring clients to basic needs services (treatment, educational programs, employment, legal, parenting, and any other relevant services). They will be required to coordinate services, conduct ongoing follow up through home, school, and community visits; advocating on behalf of clients; providing skills training related to goal-setting, decision-making, problem solving, and communication.

Case managers participate in weekly staffing and also assist with some field trips and community service activities for youth in the program.


Bachelor's degree with minimum one year of experience working with children, adolescents, or families in direct service setting.

Ability to establish and maintain good working relationships with clients, other organizations, and partner providers. Ability to communicate effectively, both orally and in writing. Knowledge of community resources and ability to work effectively with diverse populations. Ability to use personal computer, cell phone and vehicle.

Bilingual candidates in English and Spanish are required.

Must have a good driving record and valid driver's license.

This is a part-time position, 15-25 hours per week, with flexible scheduling (based on client needs).

The pay for this bilingual position is $15.

Email resume

Part Time Intake and Referral Counselor: AWP

Intake & Referral Counselor


Division:                    Employee Assistance Programs

Department:            Intake & Referral

Supervisor:               Director of Client Services

Classification:          Non-exempt/Part Time/Hourly




A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:


            •           Employee Assistance Programs

            •           Crisis intervention

            •           Chemical dependency

            •           Macintosh computer operation

            •           TDD device from communicating with the deaf



Under the general supervision of the Director of Client Services, the Intake & Referral Counselor will be responsible for the following:


Client Services

Initial telephone assessment for all clients including following up with clients when necessary

Provide community resources to clients

Assign clients to counselor/affiliate for an assessment

Schedule client appointments

Return calls to mental health professionals

Deliver crisis counseling over the phone when appropriate

Assist clients with additional referrals when necessary

Maintain appropriate client records

Maintain an up-to-date community resource database

Update the abbreviation list for Austin area contracts

Aid in retrieving answering service messages

Take messages for counselors when necessary

Call community resources for additional information

Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.

Aid in developing new organizational systems for I & R and clinical staff.

Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases. 


Special Projects

Provide community resource/affiliate information for establishing new contracts

Work with other departments to improve EAP services.


Skill Development

Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues. 

Attend in-service trainings and workshops to enhance clinical skills.

 Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

Email resume

Bilingual Facilitator/Case Manager: CLFC

Facilitator/Case Manager


Division:                    Youth Advocacy

Department:             CLFC

Supervisor:               Program Director/Facilitator

Classification:          Non-Exempt/Full-time/Salary


Bachelor’s degree in social services preferred or one year of full time employment in a related field can be substituted for 30 college hours. Two years experience in working with high-risk /minority youth and families. Experience in the provision of substance abuse prevention services and/or working knowledge of core prevention principals, e.g. risk and protective factors.  Experience in leading/facilitating didactic and interactive groups of youth and adults. Strong organizational and coordinating skills with the ability to self-manage, prioritize and carry out requests in a timely and efficient manner; effective written and oral communications skills; and good listening skills.  Reliable transportation and willingness to use personal vehicle in the performance of duties.  Ability and willingness to work an irregular schedule, e.g. Bilingual in Spanish/English strongly preferred.



Under the supervision and direction of the Program Director, the facilitator/case manager is responsible for the following:


Coordinative: Help organizing, planning and coordinating the activities for program to ensure that contract objectives are met. The co-facilitator will establish contacts and referral sources and promote the program within the target area to ensure the consistent flow of program participants.  Will coordinate with other service providers, schools, area churches, community members to establish and enhance networking relationships and ensure continuity of services to the target of population.  Will maintain a data collection system to ensure compliance with contractual documentation and reporting requirements.


Direct Service: Co-facilitates educational/skills building sessions to youth and adults using the scientific based curriculum on a scheduled basis. Provides presentations to community regarding program services as needed. Will conduct outreach in the target community to enroll and/or motivate referrals to participate in the program. Assists in preparation and clean-up when program activities are conducted. Assists in conducting alternative activities and transportation of participants and family members.  Performs other duties as assigned.


Computer:  Knowledge of computer software (Claris Works, FileMaker, etc.) to access information and produce mailing lists and special reports as requested.  Assists with mailing, collection and data entry of all evaluation instruments


Skill Development: Participates in training sessions, conferences, staff meetings and other professional development activities deemed appropriate and/or mandatory.


Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol


This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.


Email resume

Contact Us


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    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    Moore, Oklahoma

    1901 N. Moore Ave., Suite 14
    Moore, Oklahoma 73160


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    Phone 512-343-9595

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