About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 35 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

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  • Peer Assistance Leadership

    Peer Assistance Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

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  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

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  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

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  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

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  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

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Job Opportunities

Part Time Intake & Referral Counselor: EAP WAP

Division:                    Employee Assistance Programs

Department:                          Intake & Referral

Supervisor:                Director of Client Services

Classification:          Non-exempt/Part Time/Hourly

 

 

Qualifications/Requirements

A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:

 

            •           Employee Assistance Programs

            •           Crisis intervention

            •           Chemical dependency

            •           Macintosh computer operation

            •           TDD device from communicating with the deaf

 

Duties/Responsibilities

Under the general supervision of the Director of Client Services, the Intake & Referral Counselor will be responsible for the following:

 

Client Services

Initial telephone assessment for all clients including following up with clients when necessary

Provide community resources to clients

Assign clients to counselor/affiliate for an assessment

Schedule client appointments

Return calls to mental health professionals

Deliver crisis counseling over the phone when appropriate

Assist clients with additional referrals when necessary

Maintain appropriate client records

Maintain an up-to-date community resource database

Update the abbreviation list for Austin area contracts

Aid in retrieving answering service messages

Take messages for counselors when necessary

Call community resources for additional information

Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.

Aid in developing new organizational systems for I & R and clinical staff.

Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases. 

 

Special Projects

Provide community resource/affiliate information for establishing new contracts

Work with other departments to improve EAP services.

 

Skill Development

Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues. 

Attend in-service trainings and workshops to enhance clinical skills.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

Email resume

Open Position: Receptionist

Location: Timberline Office

Classification: Non-exempt /Full-time/Hourly

Application deadline: April 17, 2015

Qualifications/Requirements

Minimum of one year office experience. Receptionist must be able to efficiently answer calls on a multi-line phone system, communicate effectively with customers and clients in English, manage numerous tasks steadily, and work independently. Bilingual skills are preferred. It is important that the receptionist be responsible, dependable and professional, maintain a good working relationship with staff and customers, and that he/she dress appropriately and maintain a good personal appearance. Must recognize and maintain confidentiality of work materials and clients. Should have background, experience or knowledge in some or all of the following areas: multi-line phone system, MAC computer operation, and operations of business machines.

Duties/Responsibilities

Telephone/Reception: Answer a multi-line phone system efficiently, route calls appropriately, take thorough messages, know location and availability of staff. Maintain working knowledge of WAP programs. Coordinates receptions coverage each month and documents on calendar. Trains reception back-up. Maintains updated information in reception handbook. Greet clients and WAP visitors in courteous and professional manner. Maintains clean and professional appearance of office lobby.

Mail: Process outgoing, incoming and/or interoffice mail as assigned timely and accurately. Maintains postage meter. Ensures that express mail supplies are adequate and provides assistance with mailing instructions as needed. Distributes mail accurately and follows procedures for special handling of confidential, financial or other types of special mail.

Clinical Support (for Timberline office): Prepare new clients to meet with counselors by giving them appropriate forms to fill out. Maintain sufficient supply of client forms. Adhere to rules of confidentiality of clients and client information.

Office Management: Schedule reservations for boardroom and training room. Call for repairs on copier, fax and building maintenance (light bulbs out, ceiling leaking, etc.).

All repairs should be documented in the maintenance log. Distribute faxes and keep fax machine, printer and copier filled with paper. Ensures printer is in operating order. Keep toner ordered for copier and added when necessary. Order administrative supplies and process supply order paperwork accurately and timely.

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices. 

 

To apply, please send your resume to Melissa Holt at
mholt@workersassistance.com
Email resume

Contact Us

  •  

    Visit Us

    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    1106 Lavaca St., Suite 103
    Austin, Texas 78711

    Moore, Oklahoma

    1927 N. Moore Ave.
    Moore, Oklahoma 73160

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    Reach Us

    Phone 512-343-9595

    Toll Free 877-CTS-1533

    Toll Free 800-522-0550

    Fax 512-338-0939

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    Email Us

    hradmin@workersassistance.com