About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 35 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

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  • Peer Assistance Leadership

    Peer Assistance Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

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  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

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  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

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  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

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  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

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Job Opportunities

CTS Manager: CTS

Coordinated Training Services Manager

 

Division:                     Training Division

Department:              Coordinated Training Services (CTS)

Supervisor:                CTS Program Director

Classification:            Exempt/Full-time/Salaried

 

Qualifications/Requirements

Bachelorʼs degree from accredited college/university or three years of professional experience in the fields of Mental Health/Substance Abuse (Social Work, Psychology, etc.), human services and/or business administration is preferred. Two years of additional work experience may be substituted for one year of education not to exceed a maximum of two years of substitution. Skills in oral communication/ negotiation, analysis, customer service, and a demonstrated ability to be organized and detail oriented is required. Candidates should have background, experience, or knowledge in some or all of the following areas:

 

•     Coordination and organization of events

•     Preferred provider networks

•     Calendar/scheduling systems

•     Excellent customer service

•     Quality control/cost control

•     Contract/grants administration

•     Macintosh computer systems

•     FileMaker Pro software

•     Public speaking

•     Certified Prevention Specialist (CPS) or will to obtain CPS credential after hire

 

Duties/Responsibilities

Under the direction supervision of the CTS Program Director, the CTS Manager will be responsible for the following:

 

Training Events Coordination

•     Coordinate with Prevention Resource Centers (PRCs) and Community Coalitions (CCPs) on regional training needs, event registration, etc.

•     Schedule trainings with PRC/Organization, coordinate appropriate trainer, complete all paperwork

•     Perform duties of Requisition Specialist and Travel Specialist for CTS specifically and WAP in general.

•     Ensure timeliness and accuracy of updates of regional calendar information, Commitment for Training letters, required documentation for updating training numbers

•     Ensure all paperwork is completed and returned after each training from training site/site coordinator

•     Produce monthly reports regarding CTS training event plan and quarterly measures update, etc. as requested by Director. (Provide back up on this duty.)

•     Produce monthly training reports as required by the DSHS CTS-PTS contract

•     Meet requirements of annual training plan, to ensure adequate training services are available to customers throughout the service year while meeting or exceeding contract measures

•     Generate other reports as required/requested.

•     Act as CEU (certified education unit) Coordinator for CTS and HTS.

 

Network Management

•     Assist CTS director in recruitment, selection and contracting approved curriculum trainers, including: applications, resumes, certificates/licenses, recommendation letters and proof of training certification

•     Verify all training affiliate credentials for approved curriculum/other training

•     Ensure that approved trainers are provided for scheduled training events

•     Consolidate training events in locations to ensure optimal access and efficiency

•     Develop and maintain relationships with current training entities, and maintain awareness of new or unutilized training entities to maintain adequate network of training providers

•     Provide technical assistance to: PRCʼs, funding source, and outside organizations, regarding training/trainers per WAP policies & procedures

 

Annual Events Coordination

•     Responsible for the CTS Fall Meeting

•     Activities include but are not limited to: promotion/marketing, securing speakers/presenters, logistics on site, travel arrangements, vendor negotiations, registration, site location, safety/liability issues, etc.

•     Markets conference events to target populations. Identifies potential attendees. Develops and carries out marketing plan to meet or exceed attendance goals for each event.

•     Writes and publishes promotional flyers, registration brochures, confirmation packet materials, conference program (including workshop descriptions and presenter bibliographies), and newsletter articles documenting each event. Materials reviewed by appropriate WAP staff prior to mailing.

•     Oversees recruitment, training, and coordination of volunteers during events.

•     Model and enforce compliance with all Company rules, policies, and procedures.

 

Departmental Cross Train and Special Projects

•     Undertake special projects as directed by the Chief Executive Officer

•     Act as CTS representative for conferences, exhibits, and presentations (This duty will require overnight travel and employee will have to pay travel expenses upfront and be reimbursed upon return, through reimbursement process.)

•     Cross-train on all PAL® services functions, to provide trouble shooting/department backup.

•     Assist PAL® and HTS in planning, logistical and administrative work, on-site execution and follow up of conferences which will require long hours, overnight and weekend commitment.

  • Assist with audit of all existing PAL® contacts to ensure schools and primary contact(s) are current and up to date and are correctly marked with accurate phone numbers, email addresses and school addresses.

•     Perform other tasks and assist with projects as requested by Activity Leader or Program Director.

 

CTS Quality Assurance

•     Conduct periodic reviews of trainers and training entities, including a record review; current certification/licensure requirements met; adherence to contract; (This duty will involve overnight and multi-day travel.)

•     Maintain and update CTS database.

•     Assure that Curriculum developers forward current trainer requirements and approved trainer list annually.

•     Conduct analysis of the network, and procedures, to meet all criteria, as stipulated by contract and internal requirements.

•     Responsible for performance of all duties related to internal quality improvement system.

•     Maintain fidelity to current training event activity process tracking tool.

•     Ensure accurate reporting of activity.

•     Maintain program records, document field activities. Do all required reports in a timely manner.

•     Keep timely and accurate records of service activities.

•     Fill out and turn required correct administrative reports in a timely manner.

o    Time and attendance

o    Leave

o    Travel

o    Pos

o    Other reports as required

o    Use and/or maintain assigned supplies or equipment in appropriate manner.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service

provided; Consistently communicate with internal stakeholders per email protocol

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices.

Email resume

Account Specialist: AWP

Qualifications/Requirements

Bachelor’s degree from an accredited university in the areas of human services, business administration or related field, with one to three years experience in the customer service or Employee Assistance Program field preferred.  A demonstrated ability to present to an audience, self-manage, prioritize and carry out tasks in a timely and efficient manner, be organized and detail oriented is a requirement. Must be able to work effectively with professionals, employers, community resources, team members, and other departments. Must demonstrate ability to analyze and organize data and projects, manage multiple priorities and accounts simultaneously, and communicate effectively orally and in writing. Background, experience, or knowledge in some or all of the following areas: management, employee relations, employee assistance programs, marketing, training and professional development, and Macintosh (preferred) or PC computer operation. Must have general knowledge of office management practices and procedures. Must have reliable transportation, a valid Driver’s License and auto insurance, and be willing to travel extensively.

 

Responsibilities:

Under the direction of the Director of AWP Account Services, employee will be responsible for the following:

 

Account Management:


  • Confer with Customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
  • Contact customers to respond to inquires or notify them of status results and any planned adjustments.
  • Participate as a member of the Account Management team under the team leadership of the Activity Lead
  • Perform/ensure regularly scheduled account contacts and follow up as needed for Tier 3, small Tier 2 and small Tier 1 accounts.
  •     Meet or exceed sales objectives per assigned sales channel(s) (group goal).
  • Ensure timely documentation of contacts in database.
  • Consistently communicate with internal stakeholders.
  • Respond to customer requests & complaints.

•                Document service provided.

•                Use customer complaint process/database to handle complaints.

•                Respond in a timely manner to needs and issues.

  • Establish and maintain excellent customer service and public relations.
  • Deliver timely communication to appropriate staff regarding proposal opportunities.
  • Coordinate with Business Development regarding pricing and language of contracts.

•                Implement new accounts (Program Implementation)

•                Establish point of contact

  • Secure fully executed contract

•                Review existing EAP policy or establish EAP policy including confidentiality

•                Ensure timely delivery of employee EAP materials

•                Ensure all essential contract information is entered in database

•       Maintain current accounts/account retention (Program Maintenance)

•       Handle initial contacts from customers and provide assistance

•       Ensure contact list up-to-date and database is continually updated

•       Document and resolve customer complaints in coordination with other departments

•       Handle phone contacts and provide customer assistance

  • Identify program marketing needs and develop tools for customer
  • Follow up and communicate with external stakeholders regarding procedural referrals as needed
  • Communicate consistently with internal stakeholders, including Intake and Referral, Client Services, Network Management, and other departments as necessary.

 


  • Takes on new accounts that are less than 100
  • Handles procedural referral follow-up surveys
  • Coordinate Safe Ride Reimbursements
  • Health fair preparation for Account Management team
  • HUB reports
  • Customer Service Report / Utilization Reports
  • Provide customer service
  • Coordinate newsletter content
  • iContact management
  • Filing
  • Provide in-office coverage for AM team
  • Handle promotional materials- sending, tracking, inventory
  • Proposal entry into WAPIS
  • Training Utilization reports
  • Consult regarding drug-free workplace policy
  • Inquire about any other customer needs
  • Maintain current accounts (Program Maintenance)
  • Provide timely response to customer requests
  • Handle phone contacts and provide customer assistance
  • Consistently communicate with internal stakeholders per email protocol
  • Uphold Individual/Team performance standards
  • Customer start-up meetings
  • EAP Orientation
  • Open Enrollment Presentations
  • EAP Training

 

 

Note: This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

 

Email resume

HIV Connection Manager: Texas HIV Connection

Division:                     HIV Training Services

Department:              HIV Connection

Supervisor:                HIV Connection Director

Classification:             Exempt/Full-time/Salaried

 

Qualifications/Requirements

Bachelorʼs degree from an accredited college or university in Public Administration, Business Administration, or related field. Two years of work experience in the area of administration. Must demonstrate ability to plan and direct varied and complex administrative operations. Skills required in: quantitative analysis, problem-solving, oral and written communication, grant compliance, leadership, and strategic planning. Skills in oral communication/ negotiation, analysis, customer service, and a demonstrated ability to be organized and detail oriented is required. Candidates should also have experience or knowledge in the following areas:

  • Event Coordination
  • Macintosh computer systems including databases, networks, and word

processing applications

  • Excellent Customer Service
  • Total quality management/quality control
  • Accounting, budget management, and grant compliance
  • Graphic design experience preferred

 

Duties/Responsibilities

Under the general direction of the HIV Connection Director, the HIV Connection Manager will be responsible for the following:

 

Annual Events Coordination

  • Responsible for the Street Outreach Worker/HIV Early Intervention Conference and the Supervisorʼs Meeting Event
  • Activities include but are not limited to: promotion/marketing, securing speakers/presenters, logistics on site, travel arrangements, vendor negotiations, registration, site location, safety/liability issues.
  • Markets conference events to target populations. Identifies potential attendees. Develops and carries out marketing plan to meet or exceed attendance goals for each event.
  • Writes and publishes promotional flyers, registration brochures, confirmation packet materials, conference program (including workshop descriptions and presenter bibliographies), and newsletter articles documenting each event. Materials reviewed by appropriate WAP staff prior to mailing.
  • Trains and supervises admin assistant(s). Oversees recruitment, training, and coordination of volunteers during events.
  • Develops and manages conference budget.
  • Models and enforces compliance with all Company rules, policies, and procedures.

 

Training Events Coordination:

  • Coordinates with DSHS MHSA funded agencies on their training needs, event registration, etc. Coordinates fee for service opportunities as they arise.
  • Schedules trainings with DSHS MHSA funded agency, coordinate appropriate trainer, complete all paperwork
  • Performs duties of Requisition Specialist and Travel Specialist for HTS specifically and WAP in general.
  • Ensures timeliness and accuracy of updates of regional calendar information, Commitment for Training letters, required documentation for updating training numbers
  • Ensures all paperwork is completed and returned after each training from training site/site coordinator
  • Produces monthly reports regarding HTS training event plan and quarterly measures update, etc. as requested by Director. (Provide back up on this duty.)
  • Produces monthly training reports as required by the DSHS HTS contract
  • Meet requirements of annual training plan, to ensure adequate training services are available to customers throughout the service year while meeting or exceeding contract measures
  • Generates other reports as required/requested.
  • Maintains and updates promotional materials both in paper format and in web-related format. This includes keeping the HTS website up-to-date.
  • Acts as back-up CEU (certified education unit) Coordinator for CTS and HTS.

 

Misc: Meets or exceeds contractor deliverable objectives; Responsible for personal critical/quantified performance measures; Documents all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Responds to customer request & complaints in a timely manner and document service provided; Consistently communicates with internal stakeholders per email protocol

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

Email resume

Intake & Referral Counselor: WAP

Division:                    Employee Assistance Programs

Department:            Intake & Referral

Supervisor:               Director of Client Services

Classification:          Non-exempt/Part Time/Hourly (1-6)

Pay rate:                     $12.50-15.00 (for bilingual)

 

Qualifications/Requirements

A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:

 

            •           Employee Assistance Programs

            •           Crisis intervention

            •           Chemical dependency

            •           Macintosh computer operation

            •           TDD device from communicating with the deaf

 

Duties/Responsibilities

Under the general supervision of the Director of Client Services, the Intake & Referral Counselor will be responsible for the following:

 

Client Services

Initial telephone assessment for all clients including following up with clients when necessary

Provide community resources to clients

Assign clients to counselor/affiliate for an assessment

Schedule client appointments

Return calls to mental health professionals

Deliver crisis counseling over the phone when appropriate

Assist clients with additional referrals when necessary

Maintain appropriate client records

Maintain an up-to-date community resource database

Update the abbreviation list for Austin area contracts

Aid in retrieving answering service messages

Take messages for counselors when necessary

Call community resources for additional information

Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.

Aid in developing new organizational systems for I & R and clinical staff.

Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases. 

 

Special Projects

Provide community resource/affiliate information for establishing new contracts

Work with other departments to improve EAP services.

 

Skill Development

Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues. 

Attend in-service trainings and workshops to enhance clinical skills.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

 

To apply please Email your resume with the subject line “I&R Counselor Position” to mholt@workersassistance.com. Thank you.

Email resume

YA Part Time Case Manager: ICMS

Qualifications/Requirements

Bachelor’s or Master’s degree in social work, psychology, or other behavioral/social science and two years experience working with high-risk youth and families and/or providing case management services. Bilingual in English/Spanish. Candidates should be flexible, client-oriented, and knowledgeable about Austin/Travis County communities.

Recognize the importance of social networks, family, and broader systems in working with clients.  Candidates must have the ability to work independently, prioritize work responsibilities, and have strong organization abilities. Candidates should have reliable transportation, auto insurance and ability/willingness to use personal vehicle in the performance of job duties. Must be proficient in using computer software.

 

Duties/Responsibilities

Case Management

Conduct assessment and service coordination for assigned clients and families. 

Work with clients and families to identify goals, resources and needs and to develop service plan for each assigned case.  Conduct home, school and agency visits.

Provide information and referrals to clients, link clients to appropriate agencies and resources, provide client advocacy in a variety of settings, and monitor service provision. 

Appropriately assist clients with basic needs and provide advocacy when needed.

Provide direct services, which may include coaching, training, or other activities necessary for client engagement and positive outcomes.  Evaluate client participation and progress and conduct discharge planning.  Coordinate efforts with other service providers, schools, juvenile probation, and community agencies to help clients and families meet identified goals. Document client service activity and comply with all reporting requirements. 

Misc:

Meet or exceed contract or deliverable objectives. Responsible for personal critical/quantified performance measures. Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned. Respond to customer request & complaints in a timely manner and document service provided. Provide timely response to customer requests. Consistently communicate with internal stakeholders per email protocol

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

Email resume

Contact Us

  •  

    Visit Us

    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    1106 Lavaca St., Suite 103
    Austin, Texas 78711

    Moore, Oklahoma

    1927 N. Moore Ave.
    Moore, Oklahoma 73160

  •  

    Reach Us

    Phone 512-343-9595

    Toll Free 877-CTS-1533

    Toll Free 800-522-0550

    Fax 512-338-0939

  •  

    Email Us

    hradmin@workersassistance.com