About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 35 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

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  • Peer Assistance Leadership

    Peer Assistance Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

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  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

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  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

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  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

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  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

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Job Opportunities

HIV Trainer: HTS

HIV Trainer

 

Division:            Training Services

Department:      HIV Connection

Activity Leader:  HIV Connection Director

Classification:    Exempt/ Full-time/Salaried/Training Specialist

 

Qualifications/Requirements

Bachelor’s degree from accredited college/university in areas of education, human services, counseling or related field plus two years professional experience in the field of substance abuse and/or HIV prevention. Experience may be substituted for education. Experience should include training other professionals and/or peers (not just client groups), preferably in areas of substance abuse and/or HIV prevention. Position also requires effective written and oral communication skills; ability to plan, organize, and deliver training and technical assistance services; ability to use independent judgment; ability to work as a team player; a working knowledge of curriculum development; and knowledge of both substance abuse and HIV issues. This position requires extensive overnight travel primarily within the state of Texas and a flexible schedule including a willingness to work weekends and evenings.

 

Duties/Responsibilities

Under the general supervision of the HIV Training Director, will be responsible for the following:

 

Training: Provide professional training to personnel in substance abuse treatment, intervention and prevention programs and a variety of other substance abuse and social service settings. Will conduct training in areas including but not limited to: substance abuse and HIV prevention; HIV pre/post test decision making strategies; risk awareness, assessment and reduction strategies; health promotion counseling techniques; other communicable diseases and case management. Ability to adapt training delivery to fit the needs of the target audience; can deliver assigned training independently, if needed. Training responsibilities also include informational presentations; conference workshops

and special advanced training courses as required. Have ultimate responsibility for all details of training activity including contacts with sponsors; travel and training facility accommodations; preparing travel case, training material and equipment; and completing production work orders.

 

Resource Development: Assists with development or revision of training materials including but not limited to curricula, training outlines, handouts, pre/post tests, evaluation instruments and informational brochures. Recommends new program ideas, designs, and models that are age appropriate and culturally sensitive and meet the needs of special populations.

 

Technical Assistance (TA) and Support: Provide support to substance abuse programs or to any others seeking information about HIV and substance abuse. Modes of TA may include, but are not limited to, conducting site visits or needs assessments; providing course credits; providing responses to questions and concerns via phone, email, or fax; offering guidance or support by way of written resources; or providing referral resources. All requests for technical assistance will be responded to in a timely manner. (5%)

 

Administration: Attend regularly scheduled staff meetings or any community based process meetings or workshops assigned by the supervisor. Responsible for timely completion of Field Activity Reports, information requests, training documentation, training inventories, travel reimbursements, and evaluations. Maintain training calendar and respond to phone, email and written inquires in a timely manner. Assist with fund

raising planning and activities.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal

critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol.

 

Email resume

Accounting Director: Workers Assistance Program, Inc.

Accounting Director

 

Division:  Operations/Administration

Department:              Accounting

Supervisor:  VP of Accounting

Classification:  Exempt/Full-time/Salaried

 

Qualifications/Requirements

Bachelor’s degree in accounting is required along with experience in a lead accounting position.  Five years of overall combined accounting and finance experience is highly preferred. Additional work experience may be substituted for education. Experience with nonprofit organizations is a plus.  Must have understanding of general accounting principles and procedures.  Requires knowledge of financial statements and experience with general ledger functions and the month-end/year-end close process.  This position also requires handling multiple tasks simultaneously, ability to communicate effectively, manage department, administrative skills and supervise staff.  Experience is required in accounting Software, computer operations, and Excel (or similar) spreadsheet applications.

 

Duties/Responsibilities

Under the general direction of the VP of Accounting, the Accounting Director will be responsible for the following areas:

 

•     Supervises and manages all accounting operations including billing, accounts receivable, accounts payable, general ledger, service inventory, and revenue recognition

•     Communicates effectively and provides leadership, direction and professional development of staff

•     Performs bank and general ledger reconciliations

•     Coordinates preparation of the operating budget, financial forecasts and report variances. Prepares and analyzes budgets for multiple grants and special projects.

•     Prepares and publishes accurate and timely monthly financial statements for grants programs. Monitors ongoing expenses to ensure compliance with funding agency guidelines and financial reporting requirements.

•     Oversees payroll processing and quarterly reports

•     Conducts/Coordinates annual audit of financial accounts

•     Researches accounting issues for compliance

•     Supports month-end and year-end close process

•     Ensures quality control over financial transactions and financial reporting

•     Manages and complies with local, state, and federal government reporting requirements and tax filings

•     Maintains and improves current business processes and accounting policies to strengthen internal controls

  • Maintains confidentiality and security of all accounts and records
  • Performs other duties as assigned

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol.

Email resume

CTS Director: Coordinated Training Services

Coordinated Training Services (CTS) Director 

Statewide Prevention Training Program:

Directly responsible for the coordination of Statewide Prevention training for evidence based prevention programs and coalitions, and staff involved in the delivery and technical assistance of these services. Ensures that all trainings are conducted according to the Texas Department of State Health Services (DSHS) guidelines. Ensures that all trainings are scheduled appropriately by: trainer approval and credential verification, organizational/participant funding eligibility, and contract requirements. Ensures that all curriculum and resource materials are available at all trainings. Maintains on-going communication with hosting and training agencies prior to and through out trainings. Completes and provides in a timely manner, all required pre and post documentation including billing, on all trainings. Responsibilities include establishing the appropriate procedures and standards to implement innovative training programs; establishing standards for the most efficient use of training coordination and documentation; and establishing and maintaining a quality assurance program through a system of Structure, Process and Outcome. Coordinates the DSHS Fall and Spring meetings

 

Coordinator of Training Network:

Provides training coordination to organizations in substance abuse prevention field. Responsible for recruitment, selection, rate negotiation and contracting of approved curriculum trainers; communication with and marketing of prevention and intervention organizations to determine training needs; scheduling trainings to ensure optimal location access and efficiency; required documentation including pre/post evaluations, follow-up and billing; providing technical assistance and trouble shooting to training network.

Work directly with Prevention Resource Centers (PRC)’s and act as point of contact to DSHS representatives.

 

Activity Leader/Project Leader:

Chief representative of Activity Team/Direct Services Department to Quality Management Representative (QMR) and Executive Office. Leads Activity Team. Perform duties as Activity Leader for home team personnel and project teams. Provide input on annual appraisals in partnership with QMR and HR. Responsible for team long and short term team/department planning; facilitate inter-and interdepartmental communication. Ensure team/activity/area/department achieves all contract and internal goals & objectives. Ensure team goals and objectives align with overall WAP, Inc. mission goals and objectives. Responsible with HR, to development and review job descriptions for all home team/departmental, staff. Ensure job descriptions, department goals, and appraisal system, Critical Performance Measures (CPMs), are congruent and aligned in partnership with HR and QMR.

 

Oversee/Facilitate team meetings. Attends regularly scheduled staff meetings and presides over team/department meetings. Responsible for compliance with rules regarding agenda, time, attendance, meeting notes, notification of receptionist. Ensure objectives reviewed: Quantified Performance Measures and Critical Performance Measures (QPMs, CPMs, etc.) at meetings on regular basis.

 

Model and require compliance with all Company rules, policies, and procedures. Holds members individually responsible for their performance toward contract requirements, rules, code of ethics, and quantified job performance measures. Report deficiencies/job problems to QMR for corrective action in effective, timely manner. Participate in disciplinary actions with QMR when necessary.

 

Responsible for home team/departmental budget implementation and planning in cooperation with the         CEO, QMR, and Accounting such that:

  • All sources of Revenues meet or exceed goals
  • Grant expenses are on budget or under budget goals no more than allowed % amount
  • Non-grant expenses are on budget or under budget goals
  • Department contributes unrestricted revenues in excess of expenditures

 

Special Projects

                  Undertake special projects as directed by the Chief Executive Officer

                  Represent CTS at appropriate meetings, presentations and conferences

Reviews and recommends all invoices; travel documents; purchase orders, etc., generated within the department to QMR.

Ensure accurate and reporting of activity. Maintain program records, document field activities; deliver all reports and projects in timely manner.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

Email resume

PT & FT I&R Counselor: WAP Call Center

Intake & Referral Counselor


Division:                    Employee Assistance Programs

Department:                          Intake & Referral

Supervisor:                Director of Client Services

 

Qualifications/Requirements

A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:

 

            •           Employee Assistance Programs

            •           Crisis intervention

            •           Chemical dependency

            •           Macintosh computer operation

            •           TDD device from communicating with the deaf

 

Duties/Responsibilities

Under the general supervision of the Director of Client Services, the Intake & Referral Counselor will be responsible for the following:

 

Client Services

Initial telephone assessment for all clients including following up with clients when necessary

Provide community resources to clients

Assign clients to counselor/affiliate for an assessment

Schedule client appointments

Return calls to mental health professionals

Deliver crisis counseling over the phone when appropriate

Assist clients with additional referrals when necessary

Maintain appropriate client records

Maintain an up-to-date community resource database

Update the abbreviation list for Austin area contracts

Aid in retrieving answering service messages

Take messages for counselors when necessary

Call community resources for additional information

Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.

Aid in developing new organizational systems for I & R and clinical staff.

Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases. 

 

Special Projects

Provide community resource/affiliate information for establishing new contracts

Work with other departments to improve EAP services.

 

Skill Development

Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues. 

Attend in-service trainings and workshops to enhance clinical skills.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

Email resume

AWP Trainer: AWP

AWP Trainer


Division:                    AWP Training Services          

Department:              Alliance Work Partners

Activity Leader:        Vice President of Alliance Work Partners

Classification:          Exempt/ Full-time/Salaried

 

 

Qualifications/Requirements 

Bachelor’s degree from accredited college/university in areas of education, human services, counseling or related field plus two years professional experience in the field of workplace training. Experience may be substituted for education. Experience should include training other professionals and/or peers (not just client groups), preferably in areas of professional and personal development and supervisor and management, and EAP processes. Position also requires effective written and oral communication skills; ability to plan, organize, and deliver training and technical assistance services; ability to use independent judgment; Must have reliable transportation, a valid Driver’s License and auto insurance, and be willing to travel extensively. Also requires a flexible schedule including a willingness to work weekends and evenings.

 

Duties/Responsibilities

Under the general supervision of the VP of Alliance Work Partners, the AWP Trainer will be responsible for the following:

 

Training:  Provide professional training to personnel professional, personal development, supervisor and management, EAP processes programs. Adapt training delivery to fit the needs of the target audience; deliver assigned training independently if needed; Training responsibilities also include informational presentations, conference workshops and special advanced training courses as required.

 

Resource Development:  Assists with development or revision of training materials including but not limited to curricula, training outlines, handouts, pre/post tests, evaluation instruments and informational brochures.  Recommends new program ideas, designs, and models that are age appropriate and culturally sensitive and meet the needs of special populations.

 

Administration:  Attend regularly scheduled staff meetings or any community based process meetings or workshops assigned by the supervisor.  Responsible for timely completion of Field Activity Reports, information requests, training documentation, training inventories, travel reimbursements, and evaluations.  Maintain training calendar and respond to phone, email and written inquires in a timely manner.    

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

Email resume

Bilingual Facilitator: Youth Advocacy Department

JOB DESCRIPTION

 

Facilitator

 

Division:                    Youth Advocacy

Supervisor:                Program Director/Facilitator

Classification:          Exempt/Full-time/Salary

 

 

Qualifications/Requirements

Bachelor’s degree in social services preferred or one year of full time employment in a related field can be substituted for 30 college hours. Two years experience in working with high-risk /minority youth and families. Experience in the provision of substance abuse prevention services and/or working knowledge of core prevention principals, e.g. risk and protective factors.  Experience in leading/facilitating didactic and interactive groups of youth and adults. Strong organizational and coordinating skills with the ability to self-manage, prioritize and carry out requests in a timely and efficient manner; effective written and oral communications skills; and good listening skills.  Reliable transportation and willingness to use personal vehicle in the performance of duties.  Ability and willingness to work an irregular schedule, e.g. Bilingual in Spanish/English required.

 

Duties/Responsibilities

Under the supervision and direction of the Program Director, the facilitator/case manager is responsible for the following:

 

Coordinative: Help organizing, planning and coordinating the activities for program to ensure that contract objectives are met. The co-facilitator will establish contacts and referral sources and promote the program within the target area to ensure the consistent flow of program participants.  Will coordinate with other service providers, schools, area churches, community members to establish and enhance networking relationships and ensure continuity of services to the target of population.  Will maintain a data collection system to ensure compliance with contractual documentation and reporting requirements.

 

Direct Service: Co-facilitates educational/skills building sessions to youth and adults using the scientific based curriculum on a scheduled basis. Provides presentations to community regarding program services as needed. Will conduct outreach in the target community to enroll and/or motivate referrals to participate in the program. Assists in preparation and clean-up when program activities are conducted. Assists in conducting alternative activities and transportation of participants and family members.  Performs other duties as assigned.

 

Computer:  Knowledge of computer software (Claris Works, FileMaker, etc.) to access information and produce mailing lists and special reports as requested.  Assists with mailing, collection and data entry of all evaluation instruments

 

Skill Development: Participates in training sessions, conferences, staff meetings and other professional development activities deemed appropriate and/or mandatory.

 

Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol

 

Email resume

YA Part Time Case Manager: ICMS

Qualifications/Requirements

Bachelor’s or Master’s degree in social work, psychology, or other behavioral/social science and two years experience working with high-risk youth and families and/or providing case management services. Bilingual in English/Spanish. Candidates should be flexible, client-oriented, and knowledgeable about Austin/Travis County communities.

Recognize the importance of social networks, family, and broader systems in working with clients.  Candidates must have the ability to work independently, prioritize work responsibilities, and have strong organization abilities. Candidates should have reliable transportation, auto insurance and ability/willingness to use personal vehicle in the performance of job duties. Must be proficient in using computer software.

 

Duties/Responsibilities

Case Management

Conduct assessment and service coordination for assigned clients and families. 

Work with clients and families to identify goals, resources and needs and to develop service plan for each assigned case.  Conduct home, school and agency visits.

Provide information and referrals to clients, link clients to appropriate agencies and resources, provide client advocacy in a variety of settings, and monitor service provision. 

Appropriately assist clients with basic needs and provide advocacy when needed.

Provide direct services, which may include coaching, training, or other activities necessary for client engagement and positive outcomes.  Evaluate client participation and progress and conduct discharge planning.  Coordinate efforts with other service providers, schools, juvenile probation, and community agencies to help clients and families meet identified goals. Document client service activity and comply with all reporting requirements. 

Misc:

Meet or exceed contract or deliverable objectives. Responsible for personal critical/quantified performance measures. Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned. Respond to customer request & complaints in a timely manner and document service provided. Provide timely response to customer requests. Consistently communicate with internal stakeholders per email protocol

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.

Email resume

Contact Us

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    Visit Us

    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    1106 Lavaca St., Suite 103
    Austin, Texas 78711

    Moore, Oklahoma

    1927 N. Moore Ave.
    Moore, Oklahoma 73160

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    Reach Us

    Phone 512-343-9595

    Toll Free 877-CTS-1533

    Toll Free 800-522-0550

    Fax 512-338-0939

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    Email Us

    hradmin@workersassistance.com