Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 35 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.
Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.Learn More
Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.Learn More
Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.Learn More
Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.Learn More
Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.Learn More
Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.Learn More
Part Time Bilingual Case Manager: Workers Assistance Program, Youth Advocacy Department
Division: Youth Advocacy
Department: Independent Case Management Services (ICMS)
Supervisor: Director of ICMS
Classification: Non-exempt/Part time/Hourly
Bachelor’s or Master’s degree in social work, psychology, or other behavioral/social science and two years experience working with high-risk youth and families and/or providing case management services. Bilingual in English/Spanish. Candidates should be flexible, client-oriented, and knowledgeable about Austin/Travis County communities.
Recognize the importance of social networks, family, and broader systems in working with clients. Candidates must have the ability to work independently, prioritize work responsibilities, and have strong organization abilities. Candidates should have reliable transportation, auto insurance and ability/willingness to use personal vehicle in the performance of job duties. Must be proficient in using computer software.
Conduct assessment and service coordination for assigned clients and families.
Work with clients and families to identify goals, resources and needs and to develop service plan for each assigned case. Conduct home, school and agency visits.
Provide information and referrals to clients, link clients to appropriate agencies and resources, provide client advocacy in a variety of settings, and monitor service provision.
Appropriately assist clients with basic needs and provide advocacy when needed.
Provide direct services, which may include coaching, training, or other activities necessary for client engagement and positive outcomes. Evaluate client participation and progress and conduct discharge planning. Coordinate efforts with other service providers, schools, juvenile probation, and community agencies to help clients and families meet identified goals. Document client service activity and comply with all reporting requirements.
Meet or exceed contract or deliverable objectives. Responsible for personal critical/quantified performance measures. Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned. Respond to customer request & complaints in a timely manner and document service provided. Provide timely response to customer requests. Consistently communicate with internal stakeholders per email protocol
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices, Perform other related duties as assigned.
To apply, please Email a resume and letter of intent to firstname.lastname@example.org with the subject line reading "ICMS Case Manager Position".Email resume
4115 Freidrich Ln., Suite 100
Austin, Texas 78744
2525 Wallingwood Dr., Bldg. 5
Austin, Texas 78746
1106 Lavaca St., Suite 103
Austin, Texas 78711
1927 N. Moore Ave.
Moore, Oklahoma 73160
Toll Free 877-CTS-1533
Toll Free 800-522-0550