Workers Assistance Program (WAP)

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RESCHEDULED: an evening with WAP

Due to unforeseen circumstances, we have had to reschedule our fundraising event this Saturday October 17th with SANSbar for a date yet-to-be-determined.  We will post an updated schedule, as it becomes available.  We look forward to seeing you early next year, helping us to continue to create better workplaces, schools and communities.



Part Time Intake & Referral Counselor

Division:                    Employee Assistance Programs

Location:                    Timberline

Supervisor:                Director of Client Services

Classification:          Non-exempt/Part Time/Hourly




A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:


            •           Employee Assistance Programs

            •           Crisis intervention

            •           Chemical dependency

            •           Macintosh computer operation

            •           TDD device from communicating with the deaf



Under the general supervision of the Director of Client Services, the Intake & Referral Counselor will be responsible for the following:


Client Services

Initial telephone assessment for all clients including following up with clients when necessary

Provide community resources to clients

Assign clients to counselor/affiliate for an assessment

Schedule client appointments

Return calls to mental health professionals

Deliver crisis counseling over the phone when appropriate

Assist clients with additional referrals when necessary

Maintain appropriate client records

Maintain an up-to-date community resource database

Update the abbreviation list for Austin area contracts

Aid in retrieving answering service messages

Take messages for counselors when necessary

Call community resources for additional information

Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.

Aid in developing new organizational systems for I & R and clinical staff.

Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases. 


Special Projects

Provide community resource/affiliate information for establishing new contracts

Work with other departments to improve EAP services.


Skill Development

Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues. 

Attend in-service trainings and workshops to enhance clinical skills.


Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol



Introducing WAP’s Incoming CEO Debi Ellison

Dear Friends and Colleagues:

I would like to introduce myself. I am Debi Ellison, the incoming CEO for Workers Assistance Program, Inc. (WAP). I have had the pleasure of being part of the WAP family for over thirteen years. During that time, I have contributed to the health and growth of this organization in my past roles as Quality Management Director, Grant Operations Director and Chief Operating Officer. These roles have allowed me to closely collaborate with various programs and departments in delivering exceptional services and results to our funders and clients. As CEO, I look forward to furthering WAP’s commitment to serve workplaces, schools, and communities around the country. It is an incredible honor to lead and support this great organization made up of talented and caring professionals. We are making a difference in people’s lives everyday.

Who am I?

I was born and raised in Austin. I graduated from St. Edwards University, where I studied Business Administration and Management. I have been married for six years to my loving husband, Jonathan. We have three pets, our Bloodhound, Shelby, and our two cats, Sonny and Wheeler. My husband and I both love classic cars and auto racing. I am an avid reader and collector of music, but above all, I draw strength and energy from my family and friends.

Why am I here?

I am dedicated to building upon the longstanding and well-established reputation of WAP through continued dedication to providing first-class services to our clients. I am also focused on the success of all employees, allowing our programs to grow, and enrich lives.

Why are we here?

As an organization, WAP strives to create better workplaces, schools and communities through our various programs focused on mental health, substance abuse prevention, and providing services to those in need. We provide customer-driven programs that make a difference in peoples’ lives. Through our service and integrity, WAP is helping people everyday.

What do we do now?

The future of WAP is bright. We have been a leader in serving communities since 1977, and I intend to continue WAP’s commitment to improving the lives of those we reach. My priority as CEO will be the expansion of our already substantial service area and funding sources.

As we move forward together, my goal is to make our services more streamlined and accessible online thereby improving functionality. This will allow us to reach more people and positively affect more lives. We will evaluate community needs, potential new funding opportunities, and provide our existing and potential clients with a higher level of excellence through improved collection of impact data from our programs.

More importantly, WAP will stand as a role model of support and caring by helping enrich the overall health, well-being and quality of life for others. I look forward to working with you and strengthening our relationship in the future.

Debi Ellison
Chief Executive Officer 



Thank You, Donald D. Hammill Foundation!

We are so honored to have been selected by the Donald D. Hammill Foundation for a $5,000 grant to be used to help the underserved people in our community. Through this funding we will be bolstering our Client Assistance Fund. Our Client Assistance Fund is used in cases where a family may need help meeting basic needs, finding employment, or making it to classes and counseling sessions. 

Thank you so much, Donald D. Hammill Foundation! 

Learn more about the Donald D. Hammill Foundation and its mission at their site




WAP and YA Participating in the 24th Annual Family Eldercare Summer Fan Drive

Join Youth Advocacy and Workers Assistance Program for the 24th Annual Family Eldercare Summer Fan Drive. Youth Advocacy will distribute fans to families with children, elderly members, or individuals with documented disabilities needing relief from the heat during our typically scorching Austin summer.

Fans are available to the families we serve and those who qualify for assistance in the Austin community. In order to find out if you qualify, please bring photo ID and some type of documentation of income (check stub, benefits letter, food stamp letter).

Stop by our offices at 4115 Freidrich Lane, Suite 100, Austin, TX 78744 anytime between 9am – 5pm to talk to our friendly and capable staff.

If you have any questions about our Fan Drive or would like to inquire about the availability of fans, call 512-444-9505.




2nd Annual WAP Garage Sale Fundraiser

On May 3rd, Workers Assistance Program will be hosting its 2nd Annual Garage Sale Fundraiser in an effort to raise funds for its many programs. From 8am to 11am, WAP will be selling clothes, furniture, some electronics, music, videos, games, and other items in the parking lot of their Southpark offices located at 4115 Freidrich Lane Suite 100, Austin, TX 78744. 

For more information about the sale, refer to the listing below. 

Learn more about the WAP Garage Sale Fundraiser by visiting the listing on or joining the event on Facebook



Thank You, Austin!

The opportunity to participate in Amplify Austin this year was a wonderful experience for Workers Assistance Program. With the help of supporters on Amplify Austin Day and support from everyone involved in the fundraiser coordinated with Cabo Bob’s Burritos, we were able to raise $785 during Amplify Austin. 

Be it through providing a family with basic needs assistance, food, or rent assistance, sponsoring a frontline HIV/AIDS prevention professional to attend one of our trainings or conferences, or teaching a child the dangers of substance abuse, the contributions made to WAP during Amplify Austin will help us create change in our communities and in the individuals we serve.

Thank you so much for all your support this year. 


Blog, WAP

Announcing Our Participation in Amplify Austin 2014

We are excited to announce that we are participating in Amplify Austin in 2014! Amplify Austin’s mission is to guide local nonprofits in a 24-hour period of accelerated fundraising. Their goal is to raise $4 million from 7pm on March 20th to 7pm on March 21st for local nonprofits.

This is an extraordinary opportunity for Central Texans to directly and significantly impact the families and communities WAP serves with its programs — Texas HIV Connection, Peer Assistance & Leadership, Coordinated Training Services, Youth Advocacy, and Alliance Work Partners. Any donations received during Amplify Austin will be distributed equally to all of our programs.

Our mission is to “create better workplaces, schools, and communities.” Help us create better during this year’s Amplify Austin!

Please consider donating to WAP on Thursday, March 20th 6:00pm through Friday, March 21st at our Amplify Austin Donation Page. Your contribution now can make a lasting impression on Austin. Here are some ways that your donation and this event will help the families, children, and professionals we serve.



Blog, WAP, YA - Youth Advocacy

Thank you to Youth Advocacy’s latest donors

We would like to recognize two recent donors to Youth Advocacy: Austin Texas Local No. 299 of the American Postal Workers Union and, a brand. Local No. 299 came by a recent parking lot fundraiser to give their much appreciated donation and has donated Texas Food Handlers Training & Certification classes for youth participating in one of the programs.

Thank you both!


Blog, WAP, YA - Youth Advocacy

Thank you from WAP!

During this Texas Longhorn football season, Workers Assistance Program and Youth Advocacy coordinated several fundraisers at the AFL-CIO building parking lot selling parking spots to sports fans heading to the game. A big thanks goes out to the AFL-CIO for letting us use their parking lot. We also want to thank everyone the staff who participated at WAP, YA, and all of our happy parkers who donated to our Client Assistance Fund.

The funds we receive from these events are used to provide youth or a family with bus passes, rent & utility assistance, gift cards for food or clothing, school supplies, education assistance, and other basic needs that need to be met. 

We want to extend a special thanks to the Austin Texas Local No. 299 of the American Postal Worker’s Union for their generous donation to the Client Assistance Fund. They were a pleasure to share a parking lot with last weekend, and we wish them luck going forward.

We are planning more fundraising events in the coming months. Thank you so much for your continued support!