About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 40 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

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  • Peer Assistance and Leadership

    Peer Assistance and Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

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  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

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  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

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  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

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  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

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Job Opportunities

Intake and Referral Counselor: Alliance Work Partners

Qualifications/Requirements A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:
  • Employee Assistance Programs
  • Crisis intervention
  • Chemical dependency
  • Macintosh computer operation
  • TDD device from communicating with the deaf
  Duties/Responsibilities Under the general supervision of the Call Center Director, the Intake & Referral Counselor will be responsible for the following:   Client Services: Initial telephone assessment for all clients including following up with clients when necessary Provide community resources to clients Assign clients to counselor/affiliate for an assessment Schedule client appointments Return calls to mental health professionals Deliver crisis counseling over the phone when appropriate Assist clients with additional referrals when necessary Maintain appropriate client records Maintain an up-to-date community resource database Update the abbreviation list for Austin area contracts Aid in retrieving answering service messages Take messages for counselors when necessary Call community resources for additional information Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff. Aid in developing new organizational systems for I & R and clinical staff. Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases.   Special Projects: Provide community resource/affiliate information for establishing new contracts Work with other departments to improve EAP services.   Skill Development: Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues. Attend in-service trainings and workshops to enhance clinical skills.   Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol Physical Demands: Ability to climb stairs Ability to stay stationed at a desk for long periods of time Apply Now

Administrative Assistant: Alliance Work Partners

Qualifications/Requirements Graduated from an accredited high school or GED equivalent. Experience may be substituted for education.  Effective communication skills; ability to work independently, and ability/flexibility in taking on new and varied responsibilities as needed as well as completing repetitive tasks, ability to work on multiple projects simultaneously.  Must be responsible, detail-oriented, dependable and professional, maintaining a good working relationship with the staff, and communicate effectively orally and in writing. Ability to lift boxes weighing up to 40 pounds containing client files. Background, experience or knowledge in some of all of the following areas:
  • Large office copy systems
  • Computer systems (data entry, word processing, databases, special reports, scanners)
  • Filling, Binding & Collating
  • Postage meter/mailing procedures, faxing
  • Experience with Mac computers for data entry and word processing tasks is preferred.
Duties/Responsibilities Under the direct supervision of the Activity Leader, the Administrative Assistant will be responsible for the following activities: Records Management: Serve as the back up person for record management to perform the following:
  • Maintain record of files
  • Responsible for the physical security of files using a double lock system
  • Consistently inventory records system for files out of date
  • Properly store/dispose of documents according to procedures
Admin Support
  • Data Entry
  • Scanning
  • Filling Records
Reception Coverage:
  • Promptly answer the phone professionally, route calls appropriately, take messages if needed.
  • Greet clients and WAP visitors.
  • Maintain the confidentiality of clients, client information, and other WAP information
  • Maintain some working knowledge of WAP programs
Special Projects:
  • Undertake special projects as directed
Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol Apply Now

Contact Us

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    Visit Us

    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    Moore, Oklahoma

    1901 N. Moore Ave., Suite 14
    Moore, Oklahoma 73160

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    Reach Us

    Phone 512-343-9595

    Toll Free 877-CTS-1533

    Toll Free 800-522-0550

    Fax 512-338-0939

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    Email Us

    mholt@workersassistance.com

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