About Us

Workers Assistance Program was built with the mission to create better workplaces, schools, and communities. In the 40 years since, we at WAP have strived to accomplish this goal through behavioral health, education, counseling, mentoring, and childhood nutrition. Innovation, experience, and a passion for service has allowed WAP to reach more people in need than ever before.

Our Programs

  • Alliance Work Partners

    Alliance Work Partners

    Outfitting the workplace with healthier, more productive employees and lowering healthcare costs by providing world-class employee assistance programs.

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  • Peer Assistance and Leadership

    Peer Assistance and Leadership

    Mentoring students through a program, adopted by the state, as an elective course to fight teen pregnancy, gang participation, and climbing dropout rates.

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  • Texas HIV Connection

    Texas HIV Connection

    Focusing at both the state and personal level on decreasing the spread of HIV by increasing education and participation in the act of prevention.

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  • Coordinated Training Services

    Coordinated Training Services

    Providing training statewide to expand the prevention infrastructure, guided by the latest in technology, research, and quality standard approaches.

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  • Youth Advocacy

    Youth Advocacy

    Empowering youth to communicate with respect, lead substance-free lives, and experience greater opportunities by focusing on the client’s strengths.

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  • Child Care Food Program

    Child Care Food Program

    Offering nutrition training and funding for food supplements to day care providers to assist in compliance with the USDA’s Child & Adult Care Food Program.

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Job Opportunities

I&R Counselor (part-time and full-time): WAP

Who we are Workers Assistance Program is a 501(c)(3) non-profit where employees share the mission to create better workplaces, schools & communities. The Alliance Work Partners (AWP) division is an Employee Assistance Program (EAP) that offers employees and their families solution-focused counseling, guidance, training, resources and referrals to help balance work with life and increase health and wellbeing. We pride ourselves as one of the only EAPs that offers a live person 24/7 with little to no wait time available to speak with clients in their time of need. Primary Role This position is integral in supporting the wellbeing of our clients and their families. Intake & Referral Counselors perform initial screenings for support services, offer referrals to solution focused counselors, general resources, and provide crisis intervention as needed. The ideal candidate will have experience providing active listening and offering support, comfortability with hearing a wide range of life stressors and transitions, as well as the ability to handle sensitive and confidential information. If you are an empathetic and driven person who enjoys being of service in a laid back, positive environment, consider working with us! Qualifications/Requirements A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree.  Experience in information and referral service delivery or crisis hot lines preferred.  Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas is helpful:
  • Employee Assistance Programs (EAP)
  • Crisis intervention
  • Chemical dependency
Duties/Responsibilities
  • Initial telephone assessment for all clients including following up with clients when necessary
  • Provide community resources to clients
  • Assign clients to counselor/affiliate for an assessment
  • Schedule client appointments
  • Return calls to mental health professionals
  • Deliver crisis counseling over the phone when appropriate
  • Assist clients with additional referrals when necessary
  • Maintain appropriate client records
  • Maintain an up-to-date community resource database
  • Aid in retrieving answering service messages
  • Call community resources for additional information
  • Inform Director of Client Services of changes in client/affiliate information
  • Help in training and fielding questions from new intake staff.
  • Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases.
Benefits Offered
  • Sick & Paid Time Off (PTO)
  • Holidays
  • Up to 3 days working remotely per week
  • 401(k) with 5% automatic contribution after 1 year of service
  • Access to group plan for health, dental, vision, STD, LTD
  • Employer paid Basic Life, AD&D insurance
  • Pre-tax programs for child and health care
  • Up to 40 hours Volunteer Time Off (VTO) after one year
  • Wellness program
  • Training and Continued Education
  • Robust Employee Assistance Program
Apply Now

Contact Us

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    Visit Us

    Austin, Texas

    4115 Freidrich Ln., Suite 100
    Austin, Texas 78744

    2525 Wallingwood Dr., Bldg. 5
    Austin, Texas 78746

    Moore, Oklahoma

    1901 N. Moore Ave., Suite 14
    Moore, Oklahoma 73160

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    Reach Us

    Phone 512-343-9595

    Toll Free 877-CTS-1533

    Toll Free 800-522-0550

    Fax 512-338-0939

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    Email Us

    mholt@workersassistance.com

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