Intake and Referral Counselor: Alliance Work Partners
A Bachelors Degree in Social Work or another human services-related field is preferred but license or certification in a mental health or chemical dependency field may be substituted for a degree. Experience in information and referral service delivery or crisis hot lines preferred. Employee will need skills in communication, problem resolution, and proper telephone etiquette. Background, experience or knowledge in some or all of the following areas:
- Employee Assistance Programs
- Crisis intervention
- Chemical dependency
- Macintosh computer operation
- TDD device from communicating with the deaf
Under the general supervision of the Call Center Director, the Intake & Referral Counselor will be responsible for the following:
Initial telephone assessment for all clients including following up with clients when necessary
Provide community resources to clients
Assign clients to counselor/affiliate for an assessment
Schedule client appointments
Return calls to mental health professionals
Deliver crisis counseling over the phone when appropriate
Assist clients with additional referrals when necessary
Maintain appropriate client records
Maintain an up-to-date community resource database
Update the abbreviation list for Austin area contracts
Aid in retrieving answering service messages
Take messages for counselors when necessary
Call community resources for additional information
Inform Director of Client Services of changes in client/affiliate information, help in training and fielding questions from new intake staff.
Aid in developing new organizational systems for I & R and clinical staff.
Notify Case Management department and I & R supervisors of crisis, procedural referral, chemical dependency, and managed care cases.
Provide community resource/affiliate information for establishing new contracts
Work with other departments to improve EAP services.
Attend bimonthly I & R staff meetings and clinical meetings to discuss ways to improve the department/WAP, and present administration and client issues.
Attend in-service trainings and workshops to enhance clinical skills.
Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol
Ability to climb stairs
Ability to stay stationed at a desk for long periods of time Apply Now
Administrative Assistant: Alliance Work Partners
Graduated from an accredited high school or GED equivalent. Experience may be substituted for education. Effective communication skills; ability to work independently, and ability/flexibility in taking on new and varied responsibilities as needed as well as completing repetitive tasks, ability to work on multiple projects simultaneously. Must be responsible, detail-oriented, dependable and professional, maintaining a good working relationship with the staff, and communicate effectively orally and in writing. Ability to lift boxes weighing up to 40 pounds containing client files. Background, experience or knowledge in some of all of the following areas:
- Large office copy systems
- Computer systems (data entry, word processing, databases, special reports, scanners)
- Filling, Binding & Collating
- Postage meter/mailing procedures, faxing
- Experience with Mac computers for data entry and word processing tasks is preferred.
Under the direct supervision of the Activity Leader, the Administrative Assistant will be responsible for the following activities:
Serve as the back up person for record management to perform the following:
- Maintain record of files
- Responsible for the physical security of files using a double lock system
- Consistently inventory records system for files out of date
- Properly store/dispose of documents according to procedures
- Data Entry
- Filling Records
- Promptly answer the phone professionally, route calls appropriately, take messages if needed.
- Greet clients and WAP visitors.
- Maintain the confidentiality of clients, client information, and other WAP information
- Maintain some working knowledge of WAP programs
- Undertake special projects as directed
Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol Apply Now