Graduated from an accredited high school or GED equivalent. Experience may be substituted for education. Effective communication skills; ability to work independently, and ability/flexibility in taking on new and varied responsibilities as needed as well as completing repetitive tasks, ability to work on multiple projects simultaneously. Must be responsible, detail-oriented, dependable and professional, maintaining a good working relationship with the staff, and communicate effectively orally and in writing. Ability to lift boxes weighing up to 40 pounds containing client files. Background, experience or knowledge in some of all of the following areas:
Large office copy systems
- Computer systems (data entry, word processing, databases, special reports, scanners)
- Filling, Binding & Collating
- Postage meter/mailing procedures, faxing
- Experience with Mac computers for data entry and word processing tasks is preferred.
Under the direct supervision of the Activity Leader, the Administrative Assistant will be responsible for the following activities:
Serve as the back up person for record management to perform the following:
- Maintain record of files
- Responsible for the physical security of files using a double lock system
- Consistently inventory records system for files out of date
- Properly store/dispose of documents according to procedures
- Data Entry
- Filling Records
- Promptly answer the phone professionally, route calls appropriately, take messages if needed.
- Greet clients and WAP visitors.
- Maintain the confidentiality of clients, client information, and other WAP information
- Maintain some working knowledge of WAP programs
- Undertake special projects as directed
Bilingual Community Outreach SpecialistDivision: Youth Advocacy (YA) Technical Assistance (TA) and Support: Provide support to youth, their families, school administration, community partners, stakeholders or to any others seeking information about YA services and mission in a timely manner. Modes of TA may include, but are not limited to, conducting site visits or needs assessments; providing timely responses to questions and concerns via phone, email, or fax. Administration: Attend regularly scheduled staff meetings, community-based process meetings or workshops as assigned. Responsible for timely completion of any HHSC documentation, program paperwork, and mileage reimbursements. Maintain YA calendar and respond to phone, email and written inquires in a timely manner. Maintain open and consistent communication with YA Director and team. Assist with fundraising planning and activities. Misc: Meet or exceed contract or deliverable objectives; Responsible for personal critical/quantified performance measures; Document all service activity in designated database, electronic calendar, and other appropriate work databases as assigned; Respond to customer request & complaints in a timely manner and document service provided; Consistently communicate with internal stakeholders per email protocol
Part-time Youth Case ManagerDivision: Youth Advocacy Department: Independent Case Management Services (ICMS) Supervisor: Director of Youth Advocacy Classification: Non-exempt/Part time/Hourly Qualifications/Requirements
- Bachelor’s degree in social work, psychology, or other behavioral/social science preferred, two years of experience working with high-risk youth and families and/or providing case management services may be substituted for a degree.
- Bilingual in English/Spanish strongly preferred
- Must be flexible, client-oriented, and knowledgeable about the Austin/Travis County community.
- Ability to recognize the importance of social networks, family, and broader systems in working with clients.
- Ability to work independently, and have strong prioritizing, organization and time management skills.
- Must have reliable transportation, auto insurance and the willingness to use personal vehicle to performance job duties.
- Have willingness to assist clients during the weekend, evenings and in some cases, during court hours (8-10am or 2-4pm, Monday through Friday)
- Must have proficiency in use of computer software such as: Microsoft programs, Zoom and Adobe.
- Conduct assessment and service coordination for assigned clients and families.
- Develop a service plan for each assigned case by working with clients and families to identify goals, resources and needs.
- Conduct home, school and agency visits (in person and virtually).
- Coordinate efforts with other service providers, schools, juvenile probation, and community agencies to help meet identified goals. Document client service activity and comply with all reporting requirements.
- Link and refer clients to appropriate agencies and resources, provide client advocacy in a variety of settings, and monitor service provision.
- Provide direct services, which may include coaching, training, or other activities necessary for client engagement and positive outcomes.
- Evaluate client participation and progress and conduct discharge planning.
- Provide weekly and monthly updates to Travis County Juvenile Probation Officers, via email.
- Assist the Lead and/or full-time Case Managers.
- Maintain caseload of up to 5 clients at all times.